Frequently Asked Questions

Available speeds depend on your location and the type of service (fiber, cable, or wireless). Fiber customers can enjoy speeds up to 1 Gig symmetrical. Cable internet is available up to 300 Mbps download. Fixed wireless offers up to 100 Mbps. Contact us or check our coverage map to see what is available at your address.

No. Lyons Communications does not require long-term contracts for residential services. You can cancel at any time without penalty. Some business services may include a service agreement.

You can pay online through our Account Portal at portal.lyonscomm.com, by phone at (303) 823-2313, by mail, or in person at our office at 454 Main St. Unit A, Lyons, CO 80540. We accept credit cards, debit cards, checks, and ACH transfers.

First, try restarting your modem and router by unplugging them for 30 seconds and plugging them back in. If the issue persists, check our Service Status page at status.lyonscomm.com for any known outages in your area. If no outage is reported, contact us at (303) 823-2313 or submit a support ticket.

Yes! We offer a 10% discount on residential internet plans for customers aged 65 and older. Contact our office to apply the discount to your account.

Yes. We offer digital TV packages and home phone service that can be bundled with any internet plan. Bundling can save you money compared to purchasing services separately. Visit our TV & Phone page or call us for current bundle pricing.

Standard installation is typically completed within 3–5 business days after your order is confirmed. The installation appointment itself usually takes 1–2 hours. Fiber installations in new areas may take longer depending on construction requirements.

We provide a modem and router (or a combination gateway device) as part of your service. There is no separate equipment rental fee — it is included in your monthly plan. You are welcome to use your own compatible equipment if you prefer.

It depends on your household size and usage. For 1–2 people with basic browsing and email, 50 Mbps is usually plenty. For 2–4 people who stream video and make video calls, 100–300 Mbps is a good fit. For 4 or more people, gamers, or heavy users streaming in 4K, 500–1000 Mbps will keep everyone happy. If you work from home, we recommend at least 100 Mbps for reliable video conferencing. Keep in mind that each device streaming in 4K uses about 25 Mbps.

We are locally owned and operated right here in Lyons — our team lives in the community we serve. We never require contracts; every plan is month-to-month. When you call us, a real person answers the phone, not an automated system. We actively invest in infrastructure improvements for Lyons, and you get direct support from people who know your neighborhood.

Yes, you can use your own router. We also provide a managed Calix GigaSpire u6.1 for $10 per month that we can help troubleshoot remotely. If you use your own router, we can only provide support up to the modem or ONT. We recommend a WiFi 6 or WiFi 6E capable router for the best experience.

Our managed router is the Calix GigaSpire u6.1, which supports the latest WiFi standards for fast, reliable coverage throughout your home. Because it is managed, we can remotely diagnose WiFi issues and optimize your network without a service visit. It supports mesh extenders for larger homes and includes parental controls and device management through the CommandIQ app. The rental fee is $10 per month.

We serve Lyons and surrounding communities. Our Fixed Wireless service extends our reach to outlying areas beyond the cable and fiber footprint. Fiber is expanding — contact us to check if your address is in our current or planned service area. You can also check our coverage map on the homepage.

For cable internet, we can typically schedule an appointment within the same week, and installation takes 1–2 hours. For fiber internet, scheduling depends on availability in your area — contact us for current timelines. For fixed wireless, installation takes 1–2 hours including outdoor antenna mounting. All installations are scheduled at a time that is convenient for you.

There are no cancellation fees because we do not use contracts. Simply let us know before the start of the next calendar month. Return any rented equipment to our office to avoid equipment charges ($55–$200 depending on the device). We are sorry to see anyone go, but we make the process as easy as possible.

Yes. We offer a senior discount — contact us for details. Since we never require contracts, you are never locked into a rate. You can also save by bundling internet with TV and phone service.

CommandIQ is a free app for customers using our managed WiFi router. It lets you set up parental controls and screen time limits, see all devices connected to your network, run speed tests from your phone, and get notifications about your network status. It is available on both iOS and Android.

Visit status.lyonscomm.com for real-time service status updates. You can also follow us on Facebook for outage notifications and updates. For current service information, call us at (303) 823-2313.